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Case Study

50% faster handling
of complex claims with
Agentic Co-Pilot​

An EU Top 10 insurer deployed omni:us Agentic Co-Pilot to equip adjusters with instant summaries, pre-highlighted decision points, and all relevant context – and thereby halved the handling time for complex claims and improved decision consistency across the board.

Our Measured Impact

Faster Resolutions

0 %

reduction in work time

for complex claims

Lower Cost
Per Claim

0 %

cost reduction

 through faster resolution

Seamless Integration

0

Days to Go-live

The Insurer's Challenge

  • Complex claims required extensive manual review and data gathering
  • Adjusters often spent hours locating relevant documents and context before making a decision
  • Inconsistent decision-making due to varying experience levels and information access
  • Leadership wanted to reduce handling time without sacrificing accuracy or compliance

Our Implemented Solution

  • Deployed omni:us Agentic Co-Pilot for targeted complex claim types, including liability and high-value property claims
  • Ingested and interpreted all structured and unstructured claim data (emails, documents, policy details)
  • Consolidated case facts into a single adjuster view with decision points clearly highlighted
  • Delivered Next Best Action recommendations to guide faster, more consistent settlements

Why This Insurer Chose omni:us

  • Proven ability to prepare decisions with full context, freeing adjusters to focus on judgment calls
  • Insurance-native reasoning trained on millions of claims
  • Ability to integrate into existing workflows with minimal disruption
  • Bias-tested, audit-ready decision recommendations

Key Takeaways

  • AI-powered decision prep can save as much time as full automation for high-complexity cases
  • Consistency gains are as valuable as speed in complex claims
  • Fast integration means measurable impact within a single quarter

Give Your Adjusters an AI Partner

See how our Co-Pilot integrates into your workflow, halves handling time, and boosts decision consistency — without disrupting your current systems.
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omni:us is proud to be one of Europe‘s Horizon2020 SME-Instrument and Fet Flag Champions.
We are grateful to have received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 820323; 850053.

Co-financed by European Fund for Regional Development (EFRE)
Pro Fit-Project “Vollautomatisierung der Wertschöpfungskette im Digitalisierungsprozess von Archivdaten” with support of IBB/EFRE in 2016/2017.

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