the omni:us Digital Claims Adjuster

True end-2-end claim Automation Starting Day One.

AI-powered claims decisions and workflows to boost customer satisfaction, reduce process costs & empower your team.

AI-Powered Leakage Services New Feature

Identification of
Recovery Claims

No integration efforts. Results within weeks.

AI-powered End-2-End Automation

We automate your claims in
high-frequency lines of business

  • Household / Property
  • Motor
  • Liability
Storm / Elemental
Tap Water
Glass Breakage
Burglary / Theft
Fully Comprehensive Coverage
Partial Comprehensive Coverage
Glass Breakage
Vehicle Liability
Personal Liability​
Home / Landowner
Enterprise AI for Claim Automation

A unique Combination of
Claims Expertise with State-of-the-Art Technology

The omni:us Digital Claims Adjuster enables seamlessly integrated end-2-end claims automation within existing insurance systems.
Integrated reference claims processes and a comprehensive, AI-powered claims decision catalogue, help reduce process costs by up to 35 percent – while drastically increasing customer satisfaction and efficiency.

Reference Claims Processes

Out-of-the-box reference processes allow rapid implementation and optimized claims processing.

+ Claims Decision Catalogue

Pre-trained AI & rule models automate complex settlement decisions – and alert adjusters to red flags that require human attention.

+ Access to Master Data

Easy integration with major core & legacy systems to access relevant policy and claims information.

Available Standard Connectors
Our Performance

Straight-Through Processing At Scale

The omni:us DCA SaaS solution comes out-of-the-box with all it takes to process low to medium severity claims from First Notice of Loss (FNOL) to creation of the payment without human intervention in any given core system. For more complex claims, omni:us takes over tedious tasks so that human adjusters can fully focus on damage assessment.

Customer Satisfaction
+ 0 %

Full Automation
+ ~35% Semi-Automation

- 0 %
  1. Listed KPIs are average values across different line of businesses that are calculated as a basis of value-based pricing in our collaboration with omni:us business cases.
  2. Focus on frequency claims with an average claim volume of < €3.000.

Relied on by leading insurers.

Our Approach

We understand Automation as a Change Process

On the way to becoming a data-driven claims organization, omni:us helps insurers to expand their skills and employee capacities in a targeted manner and drive the transformation process forward through deep domain expertise, new technologies, agile structures, stakeholder involvement and process awareness.

Build Trust & enable continuous learning
  • Close involvement of non-technical staff
  • Comprehensible results from the beginning
  • Continuous learning and improvement of AI
DEEP domain expertise WITH latest Technology
  • Merging AI tech and business knowledge
  • Process understanding in detail
  • Focus on frequency instead of special cases
  • Automation starts with the process
  • Partial automation as an essential lever
  • Integration into relevant core and surrounding systems
The Power of Partnerships

Combining Strengths
for Maximum Impact

omni:us collaborates with leading insurance-focused business consultants and implementation partners to leverage our advanced AI & insurance expertise – and deliver incredible, transformative insurance success stories for leading insurers worldwide.

Why Omni:us?

omni:us is the leading provider of AI-powered End-2-End insurance claim automation. We are here to deliver the ultimate claims experience: for policy holders, as well as claims adjusters with adaptive processes to deliver speed, instant feedback & transparency, whilst drastically reducing process costs and reducing leakage across all channels.

Follow us on LinkedIn

Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
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Recently, I had the pleasure of speaking with Mark Klein, board member of ERGO Group AG, to discuss the tremendous opportunities of Generative AI for the insurance industry, especially in #ClaimsAutomation. Our exchange ranged from the vision of a fully digitalised, data-driven and customer-focused #insurance, which is being driven by #GenAI to a new level of innovation, to looking at the future way claims adjusters will work thanks to AI-powered #End2End process automation, such as through the omni:us #DigitalClaimsAdjuster, and associated efficiency gains...
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
This week, I had the extraordinary privilege of joining a selected group of inspiring individuals for lunch in Berlin with none other than Hillary Clinton.
Hillary stands for so many important values: climate action, gender equality, political justice, fighting fake news, and empowering women, to name a few. While others her age are long retired, the now 76-year-old Columbia University professor and former Secretary of State is still active in the fight for peace and justice in the world. I've always been impressed by her, but after yesterday, I’m truly moved...
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
We are more than honoured to have Allianz Austria as our #end2end #claims #automation customer🚀
Allianz is a true #innovator in the #insurance space and it was wonderful sharing a coffee with Xaver Wölfl talking about the #collaboration with omni:us. Xaver is famous for breaking walls and constantly striving to making things better for his customers and shareholders through innovative approaches. Allianz, as one of the world's largest insurers, has been leading the way in standardizing core insurance systems across countries for decades. Their innovative approach allows #ecosystem solutions like the omni:us #DigitalClaimsAdjuster to swiftly integrate ...
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
Working with AXA on #ClaimAutomation: In recent years, I have participated in many conversations and panel discussions regarding the difficulties surrounding collaboration between the #corporate and #startup world - and yes, it’s incredibly challenging for both sides. In the spirit of our ongoing collaboration, I wanted to highlight the dynamic spirit of the AXA team led by Audrey Amiot, Chief Transformation & Operations Officer at AXA Belgium. Their profound tech affinity, compelling speed and invigorating hunger for #innovation are the key reasons why we have achieved remarkable successes to date as we both collectively aspire to revolutionize claim automation in the #insurance industry....
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
More than thankful that Thomas Buberl, CEO of AXA,  took time to listen to our vision 🚀 Exchanging notes with one of the most influential leaders in our space means a lot to me.
#wemakeinsurancebetter #insurancetransformation #claimsautomation
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
The claim automation revolution has started💫
We proudly announce the introduction of the omni:us Digital Claims Adjuster at UNIQA Insurance Group AG. , member of the Management Board and Chief Operating Officer (COO) of the Austrian insurer with operations in 18 countries is a true pioneer. This big digital transformational step will drastically boost customer satisfaction by freeing up precious resources to take care of more complex cases in the moment of truth & deliver an unrivalled claims experience.
Sofie Quidenus-Wahlforss
Sofie Quidenus-WahlforssExec. Chairwoman & Founder @omni:us
Read More
We are delighted to announce the closing of our €12M Series A+ extension round with participation of Württembergische Versicherung 🚀
”This Series A+ builds on an exceptional year for omni:us. We were able to add leading insurance companies to our customer base in Europe, launch key feature enhancements to our AIaaS (Artificial Intelligence-as-a-Service) offering – the omni:us Digital Claims Adjuster – and at the same time strengthen our team with outstanding talent. We are particularly excited about the participation of W&W-Gruppe subsidiary Württembergische Versicherung and the strong commitment of our existing investors.“, says Martin Micko 🎶, CCO & co-founder of omni:us. Press release here:
omni:usHome of AI. Future of claims.
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“There were no structured data inputs required for getting to as much as 80% automation level just by using the technology omni:us has in place.”
Check out Dr. Andreas Nemeth sharing experiences, results, and insights on how UNIQA Insurance Group AG succeeded in cutting costs, whilst increasing speed of settlement & customer satisfaction with the use of AI-powered #claims #automation by omni:us.

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