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omni:us Agentic AI for Claims
Case Study

54% No-Touch Automation
in Global Marine Claims

Case Study

54% No-Touch Automation in Global Marine Claims

A leading commercial insurer deployed omni:us’ insurance-native AI to automate marine claims across multiple geographies, integrating five core systems and cutting turnaround times without re-platforming.

Our Measured Impact

Faster Payouts

0 %

no-touch claims

Lower Cost Per Claim

0 %

semi-automation accuracy

Controlled Leakage

€ 0 k

payout limit automated

The Insurer's Challenge

  • High claim complexity due to global marine exposures, multi-jurisdictional regulation, and varied document formats
  • Manual policy interpretation slowed down processing and created operational bottlenecks
  • Integration complexity across multiple core systems
  • Growing need for faster settlements to maintain broker and client trust

Our Implemented Solution

  • Deployed omni:us No-Touch Automation across marine claims portfolios worldwide
  • Configured models to handle structured and unstructured data (emails, scanned documents, PDFs, invoices)
  • Seamlessly integrated into 5 existing claims systems
  • Built-in monitoring to ensure auditability and trust

Why This Insurer Chose omni:us

  • AI policy understanding without requiring digital contracts
  • Proven No-Touch Automation models tailored to P&C and specialty lines
  • Ability to integrate with 5 legacy core systems without replatforming
  • Deterministic, bias-tested AI models ensuring regulatory alignment

Key Takeaways

  • Specialty lines like marine can achieve high automation rates with insurance-native AI
  • Integration across multiple systems is possible without re-platforming
  • Setting clear payout thresholds builds trust in automation

Bring No-Touch Automation to Your Specialty Lines

Discover how omni:us can deliver no-touch claims automation in even the most complex lines, from marine to liability and beyond.

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LEADING GLOBAL INNOVATOR
Guidewire-PC-B
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Global Innovation Champion
Novarica-B
Prominent claims provider
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KPMG-B
LEADING GLOBAL INNOVATOR
Zurich_Insurance_Group_Logo_Horizontal
Global Innovation Champion
Novarica-B
Prominent claims provider
Guidewire-PC-B
Microsoft-B

omni:us is proud to be one of Europe‘s Horizon2020 SME-Instrument and Fet Flag Champions.
We are grateful to have received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 820323; 850053.

Co-financed by European Fund for Regional Development (EFRE)
Pro Fit-Project “Vollautomatisierung der Wertschöpfungskette im Digitalisierungsprozess von Archivdaten” with support of IBB/EFRE in 2016/2017.

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Copyright © 2025 Qidenus Group GmbH 
All Rights Reserved.

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