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Case Study

Top 5 DACH Insurer
Automates 70% of P&C Claims
end-to-end

From manual backlogs to near real-time settlements — a DACH Top 5 insurer reduced handling time, improved customer satisfaction, and freed adjusters to focus on complex case with omni:us No-Touch Automation.

Our Measured Impact

Faster Payouts

0 %

of claims handled end-to-end

without human touch, plus 35% semi-automation rate

Lower Cost Per Claim

0 %

Reduced Process Costs

through 98+% decision accuracy

Controlled Leakage

1-3%

Combined Ratio Improvement

Integration Speed

0

Days for first peril go-live

The Insurer's Challenge

  • High-volume, low-complexity claims consumed the majority of adjusters’ time
  • Seasonal peaks caused backlogs, leading to slower payouts and lower customer satisfaction
  • Manual processing increased the risk of inconsistent decisions and leakage
  • Leadership wanted measurable efficiency gains without re-platforming core systems

Our Implemented Solution

  • Deployed omni:us No-Touch Automation for multiple high-volume perils, including escape of water, glass breakage, and storm damage
  • Integrated directly with existing claims and policy administration systems
  • Configured to handle structured and unstructured data — including scanned documents, emails, and photos
  • Built feedback loops to continuously improve automation rates post-deployment

Why This Insurer Chose omni:us

  • Proven No-Touch Automationrates in high-frequency claims
  • Insurance-native AI trained on millions of claims, delivering 98%+ accuracy
  • Ability to integrate into existing core systems without major IT disruption
  • Transparent, auditable AI decisions fully aligned with compliance requirements

Lessons learned

  • Targeting high-frequency, low-complexity claims first delivers the fastest ROI
  • Integration speed matters —proved automation can go live in months, not years
  • Continuous model feedback loops are critical to improving automation rates over time

Ready to See Your Automation Potential?

Start with a no-risk automation assessment based on your actual data.

We’ll map automation-ready claims in your portfolio, forecast ROI, and outline a fast-track rollout plan — based on your actual data.

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omni:us is proud to be one of Europe‘s Horizon2020 SME-Instrument and Fet Flag Champions.
We are grateful to have received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 820323; 850053.

Co-financed by European Fund for Regional Development (EFRE)
Pro Fit-Project “Vollautomatisierung der Wertschöpfungskette im Digitalisierungsprozess von Archivdaten” with support of IBB/EFRE in 2016/2017.

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Selected Case Studies

54% No-Touch Automation in Global Marine Claims

70% No-Touch P&C Claim Automation

50% Faster Handling of Complex Claims with Agentic Co-Pilot​

EU Top 10 Insurer Deploys Custom AI Models in Weeks ​

Recoveries Boost & Leakage Reduction DACH Top 5

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