End-2-End Claim Automation - omni:us

Case Study

End-2-End
P&C Claim Automation

A mid-size, multiline insurer from DACH region wanted to automate its claims processes with focus on those LOBs/Perils that represent 60-70% of their overall annual claims volume.

In a first step one MVPs on Tap Water was setup without technical integration, that gave the customer the opportunity to measure the automation rates of the omni:us platform. Based on the derived business case, the customer decided to implement omni:us for all relevant LOBs/perils.

Lines of Business / Perils

Household

Storm

Tap Water

Car Collision

From kick-off to test operation

Weeks

0

Operative setting in phases over

Months

0

Our Impact

Substantial Savings with
Straight-Through-Processing

%

Full Automation
Straight-through-processing

Focus on simple and medium-complex claims
End-to-end processing from FNOL to payment
Significant savings potential due to straight-through-processing

M€

Annual Savings

%

Semi-Automation
Next Best Actions & recommendations

Focus on medium and very complex claims
Significant time savings potential (up to 90%) through partial automation

Process

1

Fit gap analysis between actual process and the omni:us reference process in order to identify customer specifics

2

Definition of the optimized target process

3

Elevation of the optimized process into the omni:us SaaS environment

4

Test

5

Testing of the environment through processing of selected claims cases

6

Optimisation

7

Measurement of automation rates and derivation of business case

8

C-level decision to go live with omni:us platform

9

Integration of existing SaaS platform into customer IT environment

10

Amendment of additional LOBs/Perils to the omni:us SaaS platform in parallelized process

Products

Case Studies

Quicklinks

Contact

LEADING GLOBAL INNOVATOR

Global Innovation Champion

Prominent claims provider

LEADING GLOBAL INNOVATOR

Global Innovation Champion

Prominent claims provider

omni:us is proud to be one of Europe‘s Horizon2020 SME-Instrument and Fet Flag Champions.
We are grateful to have received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 820323; 850053.

Co-financed by European Fund for Regional Development (EFRE)
Pro Fit-Project “Vollautomatisierung der Wertschöpfungskette im Digitalisierungsprozess von Archivdaten” with support of IBB/EFRE in 2016/2017.

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