Case Study

End-2-End
P&C Claim Automation

A mid-size, multiline insurer from DACH region wanted to automate its claims processes with focus on those LOBs/Perils that represent 60-70% of their overall annual claims volume.

In a first step one MVPs on Tap Water was setup without technical integration, that gave the customer the opportunity to measure the automation rates of the omni:us platform. Based on the derived business case, the customer decided to implement omni:us for all relevant LOBs/perils.

Lines of Business / Perils

Household
Storm
Tap Water
Car Collision

From kick-off to test operation

Weeks
0

Operative setting in phases over

Months
0
Our Impact

Substantial Savings with
Straight-Through-Processing

%

Full Automation
Straight-through-processing

  • Focus on simple and medium-complex claims
  • End-to-end processing from FNOL to payment
  • Significant savings potential due to straight-through-processing
M€

Annual Savings

%

Semi-Automation
Next Best Actions & recommendations

  • Focus on medium and very complex claims
  • Significant time savings potential (up to 90%) through partial automation

Process

1
Fit gap analysis between actual process and the omni:us reference process in order to identify customer specifics
2
Definition of the optimized target process
3
Elevation of the optimized process into the omni:us SaaS environment
4
Test
5
Testing of the environment through processing of selected claims cases
6
Optimisation
7
Measurement of automation rates and derivation of business case
8
C-level decision to go live with omni:us platform
9
Integration of existing SaaS platform into customer IT environment
10
Amendment of additional LOBs/Perils to the omni:us SaaS platform in parallelized process

Our Products

No-Touch Automation01

Agentic Co-Pilot02

Leakage Reduction03

Insurance AI Modeller04

Quick Links

Why omni:us

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Recoveries Boost & Leakage Reduction DACH Top 5

Latest Resources

The State of Subrogation 2025

Subrogation inefficiencies cost insurers billions annually.
Backed by data from leading insurers, this report highlights where insurers are falling behind — and how AI is transforming claims subrogation. 

Get in Touch

Latest Resources

Benchmark Report

The state of subrogation 2025

Subrogation inefficiencies cost insurers billions annually.
Backed by data from leading insurers, this report highlights where insurers are falling behind — and how AI is transforming claims subrogation.

Latest Case Studies

54% No-Touch Automation in Global Marine Claims

70% No-Touch Automation in P&C 

50% Faster Handling of Complex Claims with Agentic Co-Pilot​

EU Top 10 Insurer Deploys Custom AI Models in Weeks ​

Recoveries Boost & Leakage Reduction DACH Top 5

Our Products

01

No-Touch Automation

02

Agentic
Co-Pilot

Agentic Co-Pilot

03

Leakage Reduction

04

Insurance AI Modeller