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As for many fields, the customer’s experience in business is essential to success. This is especially true for the insurance industry, where policy values and customer retention rates drive profit. Yet the insurance field is littered with unique communication obstacles which can make the path to satisfactory customer experiences a tough one to follow. Sometimes viewed as a grudge purchase,… Continue Reading

The dawn of digital innovation has arrived, and this is evident in the ways that modern business is being conducted. In such a fast-paced time, it’s vital for businesses to be prepared for incoming change and to be aware of the technology available. In a recent report by Accenture, 86% of insurers agreed that to retain a competitive edge, they… Continue Reading

Just a quick recruiting update from my side. The last few months have been hectic but gratifying. The omni:us team has expanded with a steadily growing sales team and some much-needed engineering and scientific reinforcements! So what's been going on? The omni:us engine is gathering momentum and learning, with each iteration of its neural networks, how better to position itself. The specific… Continue Reading

The role of artificial intelligence within the insurance industry is becoming more prevalent than ever. At this year’s omni:us Machine Intelligence Summit, Torsten Oletzky, a Professor at the Insurance Institute of Köln, gave some amazing insights into how the industry has a responsibility to renew itself to remain competitive, and discussed how AI is playing a key role in this reinvention.… Continue Reading

Breaking Down AI: The Terms Behind the Tech With emerging technologies come new ways of learning and thinking, along with the power and the potential to shape society through noteworthy advances. With such rapid development, it can be hard to keep up with certain aspects of the field - even when it comes to common terminology. With lots of new… Continue Reading

Machine Learning: Digitizing the past, present and future The world's biggest catalogues With twelve centuries worth of documents, approximately 53 miles of shelving, and 55,000 volumes in its catalogue; the Vatican Secret Archives is one of the world’s largest and most valuable collection of historical documents. Through the power of machine learning, those hand-written parts of history are now being… Continue Reading