Case Study

Top 5 DACH Insurer
Automates 70% of P&C Claims
end-to-end

From manual backlogs to near real-time settlements — a DACH Top 5 insurer reduced handling time, improved customer satisfaction, and freed adjusters to focus on complex case with omni:us No-Touch Automation.

Our Measured Impact

Faster Payouts

0 %

of claims handled end-to-end

without human touch, plus 35% semi-automation rate

Lower Cost Per Claim

0 %

Reduced Process Costs

through 98+% decision accuracy

Controlled Leakage

1-3%

Combined Ratio Improvement

Integration Speed

Days for first peril go-live

The Insurer's Challenge

High-volume, low-complexity claims consumed the majority of adjusters’ time
Seasonal peaks caused backlogs, leading to slower payouts and lower customer satisfaction
Manual processing increased the risk of inconsistent decisions and leakage
Leadership wanted measurable efficiency gains without re-platforming core systems

Our Implemented Solution

Deployed omni:us No-Touch Automation for multiple high-volume perils, including escape of water, glass breakage, and storm damage
Integrated directly with existing claims and policy administration systems
Configured to handle structured and unstructured data — including scanned documents, emails, and photos
Built feedback loops to continuously improve automation rates post-deployment

Why This Insurer Chose omni:us

Proven No-Touch Automationrates in high-frequency claims
Insurance-native AI trained on millions of claims, delivering 98%+ accuracy
Ability to integrate into existing core systems without major IT disruption
Transparent, auditable AI decisions fully aligned with compliance requirements

Lessons learned

Targeting high-frequency, low-complexity claims first delivers the fastest ROI
Integration speed matters —proved automation can go live in months, not years
Continuous model feedback loops are critical to improving automation rates over time