Case Study

End-2-End
P&C Claim Automation

A mid-size, multiline insurer from DACH region wanted to automate its claims processes with focus on those LOBs/Perils that represent 60-70% of their overall annual claims volume.

In a first step one MVPs on Tap Water was setup without technical integration, that gave the customer the opportunity to measure the automation rates of the omni:us platform. Based on the derived business case, the customer decided to implement omni:us for all relevant LOBs/perils.

Lines of Business / Perils

Household
Storm
Tap Water
Car Collision

From kick-off to test operation

Weeks
0

Operative setting in phases over

Months
0
Our Impact

Substantial Savings with
Straight-Through-Processing

%

Full Automation
Straight-through-processing

  • Focus on simple and medium-complex claims
  • End-to-end processing from FNOL to payment
  • Significant savings potential due to straight-through-processing
M€

Annual Savings

%

Semi-Automation
Next Best Actions & recommendations

  • Focus on medium and very complex claims
  • Significant time savings potential (up to 90%) through partial automation

Process

1
Fit gap analysis between actual process and the omni:us reference process in order to identify customer specifics
2
Definition of the optimized target process
3
Elevation of the optimized process into the omni:us SaaS environment
4
Test
5
Testing of the environment through processing of selected claims cases
6
Optimisation
7
Measurement of automation rates and derivation of business case
8
C-level decision to go live with omni:us platform
9
Integration of existing SaaS platform into customer IT environment
10
Amendment of additional LOBs/Perils to the omni:us SaaS platform in parallelized process