Case Study

50% faster handling
of complex claims with
Agentic Co-Pilot

An EU Top 10 insurer deployed omni:us Agentic Co-Pilot to equip adjusters with instant summaries, pre-highlighted decision points, and all relevant context – and thereby halved the handling time for complex claims and improved decision consistency across the board.

Our Measured Impact

Faster Resolutions

0 %

reduction in work time

for complex claims

Lower Cost
Per Claim

0 %

cost reduction

through faster resolution

Seamless Integration

Days to Go-live

The Insurer's Challenge

Complex claims required extensive manual review and data gathering
Adjusters often spent hours locating relevant documents and context before making a decision
Inconsistent decision-making due to varying experience levels and information access
Leadership wanted to reduce handling time without sacrificing accuracy or compliance

Our Implemented Solution

Deployed omni:us Agentic Co-Pilot for targeted complex claim types, including liability and high-value property claims
Ingested and interpreted all structured and unstructured claim data (emails, documents, policy details)
Consolidated case facts into a single adjuster view with decision points clearly highlighted
Delivered Next Best Action recommendations to guide faster, more consistent settlements

Why This Insurer Chose omni:us

Proven ability to prepare decisions with full context, freeing adjusters to focus on judgment calls
Insurance-native reasoning trained on millions of claims
Ability to integrate into existing workflows with minimal disruption
Bias-tested, audit-ready decision recommendations

Key Takeaways

AI-powered decision prep can save as much time as full automation for high-complexity cases
Consistency gains are as valuable as speed in complex claims
Fast integration means measurable impact within a single quarter

Give Your Adjusters an AI Partner

See how our Co-Pilot integrates into your workflow, halves handling time, and boosts decision consistency — without disrupting your current systems.