Case Study

54% No-Touch Automation
in Global Marine Claims

Case Study

54% No-Touch Automation in Global Marine Claims

A leading commercial insurer deployed omni:us’ insurance-native AI to automate marine claims across multiple geographies, integrating five core systems and cutting turnaround times without re-platforming.

Our Measured Impact

Faster Payouts

0 %

no-touch claims

Lower Cost Per Claim

0 %

semi-automation accuracy

Controlled Leakage

€ 0 k

payout limit automated

The Insurer's Challenge

High claim complexity due to global marine exposures, multi-jurisdictional regulation, and varied document formats
Manual policy interpretation slowed down processing and created operational bottlenecks
Integration complexity across multiple core systems
Growing need for faster settlements to maintain broker and client trust

Our Implemented Solution

Deployed omni:us No-Touch Automation across marine claims portfolios worldwide
Configured models to handle structured and unstructured data (emails, scanned documents, PDFs, invoices)
Seamlessly integrated into 5 existing claims systems
Built-in monitoring to ensure auditability and trust

Why This Insurer Chose omni:us

AI policy understanding without requiring digital contracts
Proven No-Touch Automation models tailored to P&C and specialty lines
Ability to integrate with 5 legacy core systems without replatforming
Deterministic, bias-tested AI models ensuring regulatory alignment

Key Takeaways

Specialty lines like marine can achieve high automation rates with insurance-native AI
Integration across multiple systems is possible without re-platforming
Setting clear payout thresholds builds trust in automation