Case Study

54% No-Touch Automation
in Global Marine Claims

Case Study

54% No-Touch Automation in Global Marine Claims

A leading commercial insurer deployed omni:us’ insurance-native AI to automate marine claims across multiple geographies, integrating five core systems and cutting turnaround times without re-platforming.

Our Measured Impact

Faster Payouts

0 %

no-touch claims

Lower Cost Per Claim

0 %

semi-automation accuracy

Controlled Leakage

0 k

payout limit automated

The Insurer's Challenge

  • High claim complexity due to global marine exposures, multi-jurisdictional regulation, and varied document formats
  • Manual policy interpretation slowed down processing and created operational bottlenecks
  • Integration complexity across multiple core systems
  • Growing need for faster settlements to maintain broker and client trust

Our Implemented Solution

  • Deployed omni:us No-Touch Automation across marine claims portfolios worldwide
  • Configured models to handle structured and unstructured data (emails, scanned documents, PDFs, invoices)
  • Seamlessly integrated into 5 existing claims systems
  • Built-in monitoring to ensure auditability and trust

Why This Insurer Chose omni:us

  • AI policy understanding without requiring digital contracts
  • Proven No-Touch Automation models tailored to P&C and specialty lines
  • Ability to integrate with 5 legacy core systems without replatforming
  • Deterministic, bias-tested AI models ensuring regulatory alignment

Key Takeaways

  • Specialty lines like marine can achieve high automation rates with insurance-native AI
  • Integration across multiple systems is possible without re-platforming
  • Setting clear payout thresholds builds trust in automation

Bring No-Touch Automation to Your Specialty Lines

Discover how omni:us can deliver no-touch claims automation in even the most complex lines, from marine to liability and beyond.