Solution

1. Adjusted online customer journey with dynamic interaction forms
2. Automated AI-classification of submitted documents (e.g. invoice, police report)
3. Automated extraction of relevant information of submitted documents (e.g. name, amount)
4. Automated completeness check by assessing extracted information against business rules
5. Dynamic interaction forms provide instant feedback on the quality and completeness of the uploaded documents and enquire in real-time in case additional information (e.g. picture, invoice etc.) is required