Customer Experience

The future of claims
has empathy.

Putting customers first is more than just a platitude.
Over 60% of people switch insurers because of a negative customer experience.
Exceed expectations when interacting with your policyholders
to boost revenues and reduce customer churn.

It’s a brave new world.

Tech has changed the game: the omnipresent digital world of today has dazzled consumers with choice and convenience. Competition is now on the basis of experience. Drive the future of claims: seize the opportunity and rethink your customer journey with speed and transparency. Fire up your NPS (Net Promoter Score) by inspiring loyalty among your policyholders.

Insights

Actionable Insights

with all relevant information & decision support at hand.

Speed

Quicker Resolution

by automating data-intense, non-customer facing workflows.

Empathy

Breakthrough CX

by responding fast, transparent & insight-driven.

Insurance: The time is now.

omni:us is bridging the gap between legacy insurance processes and intelligent systems. Leverage cutting-edge machine learning technology and revitalize your customer journey from the ground up. By automating non customer-facing workflows and offering valuable decision support to claims agents, you can realign around the immediate needs of policyholders.
It’s what insurance is all about.

“This is the new bar. If you can’t clear it, other firms will.”

“It’s a great thing when you can bring those things together, the technology and the data, to improve the overall experience for users, and lower costs.”

David Roldán, Jr.
Head of Venture Capital, Google Cloud Europe

Let Cognitive automation Do the Job

Deliver a breakthrough
customer experience.

Transparent

Consistently greet customers with up-to-date, comprehensive data about current claims or service histories.

Fast

Offer a sensationally speedy claims service by leveraging omni:us’ increased automation and decision support.

Human

Communicate with customers via their channel of choice, and reassure them with the constant option of empathetic personal interaction.

The omni:us
Machine Intelligence Summit

Watch the highlights

Why Omni:us?

Our mission is to enhance insurance industry processes and workflows by simplifying the claims handling life cycles. omni:us understands the value of automation by identifying key processes to shorten cycle times, enhance customer expectations, increase employee satisfaction, and improve data integrity to create better outcomes in the overall claims handling process.

Get in touch today!

Contact us to learn more about intelligent claim automation.